Delivery & Returns
Return of goods which are in accordance with the contract
• No goods delivered to y ou which are in accordance with the agreement will be accepted for return by us without our prior written approval (in accordance with our returns authorisation procedure) and on terms to be determined at our absolute discretion.
• If we agree to accept a ny such goods for return you shall be liable to pay a handling charge of (10%) of the invoice price. Such goods must be returned by you to us carriage – paid and in the original packaging.
• Goods which are in accordance with the agreement and are returned without our prior written approval may at our absolute discretion be returned to you or stored at your cost without prejudice to any other rights or remedies we may have.
How to package items to return to us
Shipping with original Manufacturer’s Packaging
Original packaging is usually designed to ship the product once, not multiple times. Reuse can weaken the pack aging and place the inside product at risk. Overboxing provides extra integrity for the weakened original manufacturer’s packaging.
Inspect the original packaging to ensure that the cushioning material and box are intact and unbroken. Make any repairs wit h pressure – sensitive adhesive plastic tape that is at least 2” wide. Pack the product using all the original packaging components.
Place outer carton into a black polythene bag so as to conceal the identity of the item you are returning, and place shippin g label on the outside of this bag once taped up securely.
Shipping without original Manufacturer’s Packaging.
Wrap the item with at least 3” to 4” of air – cellular cushioning material such as bubble wrap.
Place the wrapped item ins ide a sturdy outer box. Accessories that are wrapped in appropriate amounts of cushioning can also be placed in any open spaces of the box.
Fill all spaces with additional cushioning so that the wrapped item fits tightly inside the box.
Close and seal bo th the top and bottom of the box with 3 strips of pressure – sensitive plastic tape that is at least 2” wide.
Tape all seams or flaps.
Place outer carton into a black polythene bag so as to conceal the identity of the item you are returning, and place shipping label on the outside of this bag once taped up securely.